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Missing fw.log and fw.adtlog on Windows
Symptoms
  • When SmartView Tracker is opened and connected to a Log Server on Windows, an error appears: "Failed to open file fw.log" or "Failed to open file fw.adtlog". Windows searches for these files, the active logs, indefinitely.
    On a Security Gateway or Log server, this issue will eventually result in a crash of the fwd process.
  • The 'fwlog' command and manual log switch operation fail.
Cause
Scheduled Log Switch on Windows machines incorrectly moves the text file that points to the actual active log file. Thus, the active log file cannot be found.
Solution

Check Point Support offers a Hotfix to resolve this issue. To contact Support either call one of the Worldwide Technical Assistance Centers at:

Americas: 972-444-6600 or International: +972-3-6115100, or submit a service request through http://www.checkpoint.com/sr.
This solution is about products that are no longer supported and it will not be updated

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