Identity Agent is disconnected from Security Gateway, and it takes a long time to reconnect
||R76, R76SP, R76SP.10, R77, R77.10
|Platform / Model
Identity Agent is disconnected from Security Gateway (e.g., during policy installation onto Security Gateway), and it takes a long time to reconnect.
Output of '
top' command on Security Gateway shows that PDPD daemon does not consume the CPU at high level.
- Identity Agent sessions are sometimes deleted on Security Gateway because keep alive messages from the Identity Agent were not received in the agreed time.
- Identity Agent is not able to connect to PDP due to connectivity issues between Identity Agent and DNS Server.
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