Support Center > Search Results > SecureKnowledge Details
RADIUS user cannot log in to WebUI or SSH in Gaia
Symptoms
  • RADIUS user cannot log in to WebUI or SSH in Gaia.

  • The /var/log/messages file shows the following when RADIUS user logs in over SSH:

    xpand[4174]: admin localhost t +volatile:mrma:users:user:test_user:su t
    sshd[26810]: pam_radius_auth: Non local user 'test_user' will be in 'superusr' and have root access
    xpand[4174]: test_user localhost t -volatile:set_clish_flag
    clish[26812]: user logged from test_user
    clish[26812]: User not logged in. He has no configured role.
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user:access_mechanism:CLI
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user:access_mechanism:Web
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user:pid
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user:role:radius-group-any
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user:role:radius-group-any:domainname:default
    xpand[4174]: test_user localhost t -volatile:mrma:users:user:test_user:su
    clish[26812]: User test_user logged out due to an error from CLI shell
    sshd[26810]: Received disconnect from x.x.x.x: 11: disconnected by user
    sshd[26765]: pam_unix(sshd:session): session closed for user test_user

  • The /var/log/messages file shows the following when RADIUS user logs in Gaia Portal:

    httpauth: pam_radius_auth: Got response from RADIUS server
    cp_radius_helper_1: Non-local user 'test_user' given role 'radius-group-any' (if that exists)
    cp_radius_helper_1: Non-local user 'test_user' given role 'radius-group-any' (if that exists)
    cp_radius_helper_1: Can't handle ':' or '\' in role name 'radius-group-XXX:XXXXX' for user test_user
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user:pid 29873
    xpand[4174]: nobody localhost t +volatile:pid:29873 test_user
    xpand[4174]: nobody localhost t +volatile:ppid:29873 0
    xpand[4174]: nobody localhost t +volatile:set_clish_flag t
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user:access_mechanism:Web t
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user:access_mechanism:CLI t
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user t
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user:role:radius-group-any t
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user:role:radius-group-any:domainname:default t
    xpand[4174]: nobody localhost t +volatile:mrma:users:user:test_user:su t
    httpauth: pam_radius_auth: Non local user 'test_user' will be in 'superusr' and have root access
    httpd2: User not logged in. He has no configured role.

  • 'You are not configured for web access' message in Gaia Portal.

  • RADIUS user can login via SSH but RADIUS user login to Gaia WebUI does not work:

    Gaia Portal shows error: Permission Denied
Solution
 Note: To view this solution you need to Sign In .