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How to resolve URL miscategorization
Solution

Occasionally, you may encounter a URL that is being mis-categorized in the URL Filtering database.

The following steps will help you to resolve a mis-categorized URL by changing its categories:

  1. Submit a re-categorization request to Check Point User Center on the URL Categorization page:

    Note: It is not possible to submit multiple URLs at once.




    1. An e-mail including your request details and reference ID will be sent to you, allowing you to check the request status at any time through the same page:



    2. An additional e-mail will be sent to you when the request is resolved.

    Notes about URL categorization / re-categorization SLA:

    • Check Point categorization / re-categorization, following customer's request submitted via the URL Categorization page, is performed within 24 hours.

      Important Notes:

      • There is no SLA for URL categorization / re-categorization submitted via Service Request with Check Point Support.
      • There is no SLA for URL categorization / re-categorization submitted via UserCheck.


  2. While your request for a category change is being handled, you can manually override URL categories or create a custom application. This lets you override the information in the URL Filtering Database and the responses generated by the Check Point Online Web Service.

    Show / Hide manual override instructions

    • Create custom category

      Refer to Application Control and URL Filtering Administration Guide (R75, R75.20, R75.40, R75.40VS, R76, R77) - Chapter 3 'Managing Application Control and URL Filtering' - Applications/Sites Pane - Creating Categories:

      You can create a custom category to use in the Rule Base if there is no corresponding category.

      Note: If category data in the Application and URL Filtering Database for a URL is not applicable for your organization, you can override the categorization (see instructions below).

      To create a new category:

      1. In SmartDashboard, go to 'Application & URL Filtering' tab.

      2. On the left pane, click on the 'Applications/Sites'.

      3. On the 'Applications/Sites' page, click on the small triangular arrow on the 'New' button - select 'Category'.

      4. The 'Category Properties' window opens:

        1. Enter a name for the category (spaces are not allowed).
        2. Select a color for the category icon (optional).
        3. Enter a description for the category (optional).
        4. Click on 'OK'.


      5. On the left pane, click on 'Policy'.

      6. Create/edit the relevant rule and use this custom category object:

        1. In the 'Applications/Sites' column, click on [+].
        2. In the wizard, filter by name this custom category.
        3. Check the box of this custom category object.
        4. Click on 'OK'.


      7. Save the changes: go to 'File' menu - click on 'Save'.

      8. Install the policy onto the relevant Security Gateway / Cluster objects.


    • Override the categorization

      Refer to Application Control and URL Filtering Administration Guide (R75, R75.20, R75.40, R75.40VS, R76, R77) - Chapter 3 'Managing Application Control and URL Filtering' - Advanced Settings for Application and URL Filtering - Overriding Categorization:

      In some cases, the category data in the Application and URL Filtering Database for a URL is not applicable for your organization. You can use the override categorization option to update the category and risk definitions of a URL.

      This definition overrides the information in the Application and URL Filtering Database and the responses received from the Check Point Online Web Service. The Rule Base will use the newly specified categorization when matching rules with URLs.

      You can use the toolbar buttons to create, edit, search, and delete a categorization entry.

      To override categorization for a URL:

      1. In SmartDashboard, go to 'Application & URL Filtering' tab.

      2. On the left pane, double-click on 'Advanced'.

      3. Click on 'Override Categorization'.

      4. On the 'Override Categorization' page, click on the 'New...' button. select New.

      5. The 'Override Categorization for URL' window opens.

        1. Enter a URL in the field. You do not need to include the prefix http://.
        2. If the URL contains a regular expression, then check the box 'URL is defined as a Regular Expression'.
        3. Enter a comment (optional).
        4. Select a 'New Primary Category' from the list.
        5. Select a 'Risk' from the list.
        6. To add additional categories, click on 'Add' button - check the boxes of the relevant categories - click on 'OK'.
        7. Click on 'OK'.


      6. Save the changes: go to 'File' menu - click on 'Save'.

      7. Install the policy onto the relevant Security Gateway / Cluster objects.


  3. If you are not pleased with the resolution of your request, or would like to escalate the issue, contact Check Point Support - make sure you select:

    • Product Line: Security Gateway
    • Product Name: URL Filtering
    • Issue Type: URL Recategorization

    Include the following information in your Service Request:

    1. URL
    2. Current category
    3. Requested category
    4. Reference ID of your request (as submitted on this page)

 

Related solutions:

Applies To:
  • This SK replaces sk109956

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