Do the procedure below if the URL Filtering database miscategorizes a URL. This procedure changes the categories of the URL. 

Important Notes

• Check Point handles the categorization / re-categorization request (submitted through the URL Categorization page) within 24 hours.
• There is no SLA for a URL categorization / re-categorization request submitted through a Service Request with Check Point Support.
• There is no SLA for a URL categorization / re-categorization submitted through UserCheck.

Procedure

1. Submit a re-categorization request on the URL Categorization page.
   Note: It is not possible to submit multiple URLs at the same time.
   
    
    
   
   
   1. You will receive an e-mail with your request details and reference ID.
      Use the reference ID to check the status of your request:
      
       
      
      
   2. You will receive one more e-mail when Check Point resolves the request.
      
      

2. While Check Point handles your request for a category change, you can manually override URL categories or create a custom application. This lets you override the information in the URL Filtering Database and the responses generated by the Check Point Online Web Service.

   Show / Hide manual override instructions
   

   • Create a custom category

     Refer to the Security Management Administration Guide for your version > Chapter Creating an Access Control Policy > Section The Columns of the Access Control Rule Base and Section Creating Application Control and URL Filtering Rules.

     To create a new category:

     1. In SmartConsole, on the right pane Objects, click New > More > Custom Application/Site > User Category.

     2. The Category Properties window opens

     1. Enter a name for the category (spaces are not allowed).
     2. Optional: Select a color for the category icon.
     3. Optional: Enter a description for the category.
     4. Click OK.

     3. On the left navigation panel, click the Security Policies view.

     4. In the top pane, click Access Control.

     5. Open the applicable Policy Package.

     6. Create/edit the applicable rule and use the new custom User Category object:

        1. In the Applications/Sites column, click [+].
        2. In the wizard, search for the custom User Category object by its name.
        3. In the left pane, click the + icon near this custom User Category object.
        4. Click OK.

     7. Publish the session.

     8. Install the Access Control policy on the applicable Security Gateway / Cluster object.

   • Override the categorization

     Refer to the Security Management Administration Guide for your version > Chapter Creating an Access Control Policy > Section The Columns of the Access Control Rule Base and Section Creating Application Control and URL Filtering Rules.

     To override categorization for a URL:

     1. In SmartConsole, on the right pane Objects, click on New > More > Custom Application/Site > Override Categorization.

     2. In the New Override Categorization window:

        1. In the URL Info section:

           1. Enter a URL in the field. It is not necessary to include the prefix http://.
           2. If the URL contains a regular expression, then select the option URL is defined as a Regular Expression.
           3. Optional: Enter a comment.

        2. In the Override Categorization section:

           1. In the New Primary Category field, select the applicable category.
           2. In the Risk field, select the applicable value.

        3. Optional: In the New Additional Categories section:

           1. To add more categories, click the + button.
           2. Select the applicable categories.

        4. Click OK.

     3. On the left navigation panel, click the Security Policies view.

     4. In the top pane, click Access Control.

     5. Open the applicable Policy Package.

     6. Create/edit the applicable rule and use the new custom User Category object:

        1. In the Applications/Sites column, click [+].
        2. In the wizard, search for the custom Override Categorization object by its name.
        3. In the left pane, click the + icon near this custom Override Categorization object.
        4. Click OK.

     7. Publish the session.

     8. Install the Access Control Policy on the applicable Security Gateway / Cluster objects.

Related Solutions

• sk113512 - How to resolve Application Control miscategorization

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.