Mobile Access does not work after upgrade from R76 or R77 to R77.10
||Mobile Access / SSL VPN
|Platform / Model
Mobile Access does not work after upgrading from R76 to R77.10 using CLI and from R77 to R77.10 using Gaia Software Updates.
Outputs of '
cpwd_admin list' command and '
ps -C cvpnd' command show that the CVPND process is not running.
$CVPNDIR/log/cvpnd.elg log file shows this error:
Undefined exception - CVPND aborting
If you encounter this issue, follow these steps:
- Connect to command line on Security Gateway (over SSH, or console).
- Login to Expert mode.
- Stop the CVPN service:
- Backup the current
[Expert@HostName]# cp $CVPNDIR/var/db/UserSettings.sql $CVPNDIR/var/db/UserSettings.sql_ORIGINAL
- Delete the current
[Expert@HostName]# rm $CVPNDIR/var/db/UserSettings.sql
- Deleting this file will cause the CVPND daemon to create a new clean
- After deleting this file, users will lose their bookmarks, as well as SSO credentials.
- Start the CVPN service:
This solution is about products that are no longer supported and it will not be updated
- 01349642 , 01354804, 01354994