Sudden reboots of Security Gateways when Anti-Bot blade is enabled
||Anti-Bot, Security Gateway, ClusterXL
||R75.47, R76, R77, R77.10, R77.20, R77.30
||Gaia, SecurePlatform 2.6
|Platform / Model
- Sudden reboot/freeze of Security Gateways when Anti-Bot is enabled.
- In ClusterXL, both members are rebooting at the same time every half hour.
Problems with Anti-Bot signatures might cause this issue.
Note: A new signatures update has been released. Therefore, if the Security Gateway stops rebooting it has fetched the new update and no other action is required.
Otherwise follow the procedure below:
SmartDashboard - go to 'Anti-Bot & Anti-Virus' tab (in R77 and above, 'Threat Prevention' tab) - click on 'Protections'.
Disable the following protections on all profiles:
Perform Anti-Bot & Anti-Virus (on R77 - Threat Prevention) policy installation.
- After 24 hours, re-enable the protections by using the "Restore All to profiles settings" option.
- Install 'Anti-Bot & Anti-Virus' policy (on R77 and above, 'Threat Prevention' policy).
Alternative option: If policy installation is not possible due to frequent reboots, follow the below process:
No additional action is required. After performing the above procedure, the gateway will fetch the latest package automatically.
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.