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Mobile phone users are logged out from Captive Portal every several minutes during web surfing Technical Level
Symptoms
  • Mobile phone users are logged out from Captive Portal every several minutes during web surfing.

  • Issue occurs for both Browser-Based Authentication and for Identity Agent based Authentication.

  • SmartView Tracker shows the following log:
    Product: Identity Awareness
    Action: Log Out
    Termination Reason: Session Expiration
    Identity Source: Captive Portal
    
Cause

Keepalive feature for Captive Portal on Android OS and iPhone iOS has been removed because not all mobile OSs and not all mobile browsers support this feature.


Solution
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