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After an upgrade, SmartEvent does not show any events, and CPSEAD process crashes
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Technical Level
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| Solution ID |
sk97632 |
| Technical Level |
|
| Product |
SmartEvent / Eventia Analyzer |
| Version |
R75.47 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL) |
| Platform / Model |
All |
| Date Created |
10-Dec-2013
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| Last Modified |
08-May-2017
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Symptoms
After an upgrade, SmartEvent does not show any events.
$RTDIR/conf/cpsea_offline_jobs.C file on the Correlation Unit is empty.
Restarting the CPSEAD daemon manually shows:
[CPSEAD ...]@HostName[Date Time] CPPRODIS_init_error_logging_ex: initialized error logging for product 'Reporting Module' application 'CPSEAD'. Log file is not set.
[CPSEAD ...]@HostName[Date Time] --> 0x... CExeContextsManager::c'tor
[CPSEAD ...]@HostName[Date Time] <-- 0x... CExeContextsManager::c'tor
[CPSEAD ...]@HostName[Date Time] COfflineJobsConf::SetOfflineJobsConf: Failed to read offline jobs conf
[CPSEAD ...]@HostName[Date Time] --> 0x... CExeContextsManager::d'tor
[CPSEAD ...]@HostName[Date Time] <-- 0x... CExeContextsManager::d'tor
After enabling generation of core dump files per sk92764 / sk53363, core dump files for 'cpsead' process were generated in the /var/log/dump/usermode/ directory.
Solution
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