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SmartEvent server fails to send report e-mails if SMTP server sends several "220" welcome messages Technical Level
Symptoms
  • User fails to send report e-mails from SmartEvent.

  • Traffic capture on SmartEvent server (tcpdump on TCP port 25) shows that the SMTP server sends two "220" welcome messages:

    220-<FQDN of SMTP Server> ESMTP
    220 <Some Text>
    
    
                    
            
Cause

When SMTP server sends more than one "220" welcome messages, SmartEvent mail client fails to send the "HELO" message. As a result, the connection to SMTP server times out.


Solution
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