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In DLP tap mode, when configuring data owner with the option to send the original e-mail, the attached e-mail might be corrupted
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Technical Level
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| Solution ID |
sk97411 |
| Technical Level |
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| Product |
DLP |
| Version |
R76, R77 |
| Platform / Model |
All |
| Date Created |
23-Nov-2013
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| Last Modified |
16-Jan-2014
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Symptoms
- In DLP tap mode, when a user sends an e-mail and the traffic is matched on a rule with a data type that is configured to send an e-mail to the owner, the e-mail might arrive in a plain text format and the attached e-mail, which should contain the original e-mail, arrives empty.
Cause
E-mail contains the string "__EMAIL_BEGIN__" (sent inside the e-mail to mark the start of e-mail) at the start of the message.
Solution
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