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Using the Check Point Appliance Hardware Diagnostic Tool
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Table of Contents:

  • Overview
  • Supported Check Point appliances
  • Recommended Usage
  • Limitations
  • Using the Diagnostic Tool
  • Troubleshooting
  • Related solutions
  • Revision history

 

Overview

Use the Diagnostic Tool (Appliance Hardware Diagnostic Tool) to make sure that the Check Point appliance hardware is working properly and complies with the appliance specifications.

The Diagnostic Tool is installed on Check Point appliances that are shipped with factory installed images of R76 and later.

You can use a USB storage device to run the Diagnostic Tool on an appliance running Gaia OS or SecurePlatform OS for any version.

 

Supported Check Point appliances

The Diagnostic Tool is supported only on these appliances:

  • Check Point 23000 appliances (all models)
  • Check Point 21000 appliances (all models)
  • Check Point 15000 appliances (all models)
  • Check Point 13000 appliances (all models)
  • Check Point 12000 appliances (all models)
  • Check Point 5000 appliances (all models)
  • Check Point 4000 appliances (all models)
  • Check Point 3200 appliance
  • Check Point 2200 appliance
  • Smart-1 405, 410, 525, 5050, 5150 appliances
  • Smart-1 205, 210, 225, 3050, 3150 appliances
  • Smart-1 5, 25, 25B, 50, 150 appliances
  • Threat Emulation TE250, TE1000, TE2000 appliances
  • Power-1 appliances (all models)
  • UTM-1 appliances (all models)

The Diagnostic Tool is not supported on these servers/appliances/devices:

  • Open Servers
  • Sandblast Threat Emulation TE100X / TE250X / TE1000X / TE2000X appliances
  • 40000 / 60000 appliances
  • IP Series appliances
  • X-Series appliances
  • 600 / 700 / 1100 / 1200R / 1400 / Security Gateway 80 appliances
  • Edge devices
  • Safe@Office devices

 

Use the Diagnostic Tool if you think that the appliance hardware is malfunctioning.
For example: boot errors, multiple reboots, connectivity problems with the line cards and NICs.

 

Limitations

  • The Diagnostic Tool provided in this article does not support the "Spec Test" on 3200 / 5000 / 15000 / 23000 and Smart-1 405 / 410 / 525 / 5050 / 5150 appliances (for "Spec Test" on those appliances, use the built-in Diagnostic Tool).
  • On 21000 appliances with SAM card, testing of the SAM card is not supported.
  • USB storage media is required to be plugged into the USB port on the appliance (if USB storage is not available, then contact Check Point Support for a workaround).
  • Running the Hardware Diagnostic Tool from USB and CD-ROM is not supported for R80, R80.10 and R80.20 versions. Runing the tool from the appliance is supported in these versions.

 

Using the Diagnostic Tool

You can use the Diagnostic Tool from LCD panel or connect to the Console port with a Terminal emulation program. For more information about how to run the Diagnostic Tool, see the Appliance Hardware Diagnostic Tool Administration Guide.

Notes:

  • For appliances that do not have the Diagnostic Tool installed, it is necessary to run the tool from a USB storage device ("LiveUSB").

  • When Diagnostic Tool is run from a CD-ROM ("LiveCD"), it works much slower than when it is run from a USB storage device ("LiveUSB").

  • When connecting the loopback plug, you have to wait until the interface blinks and only then insert the loopback plug (otherwise, the Networking Test might fail on that interface).

Download the Diagnostic Tool for your appliance:

Appliance Link (1)
UTM-130 and UTM-1 270 appliances (ZIP)
All other appliances (2) (ZIP)

IMPORTANT NOTES:

  1. The ISOmorphic tool is no longer a part of this ZIP archive. To get the latest version of the ISOmorphic tool, download it separately as described in sk65205, and use it for the selected ISO.
  2. The Diagnostic Tool provided in this article does not support the "Spec Test" on 3200 / 5000 / 15000 / 23000 appliances (for "Spec Test" on those appliances, use the built-in Diagnostic Tool).

 

Troubleshooting

  • For pre-installed tool, if after reboot and selecting the 'HW Diagnostics' option in the Boot menu, the tool does not run, this could be due to HDD problem - try using the USB version.
    If the issue persists, contact Check Point Support.

  • Some USB drives do not work with the Diagnostic Tool. If one USB device fails to boot with the Diagnostic Tool, make sure to try another vendor of USB drives.

  • If the Diagnostic Tool does not start properly, make sure that the USB storage device works correctly. We recommend that you try to use a different USB port on the appliance.
    If the issue persists, contact Check Point Support.

  • Unable to save logs on external USB storage device: the USB device must be formatted with FAT, FAT32, EXT2 or EXT3 file system. NTFS or extFAT file systems are not supported.
    Make sure that there is no encrypted partition left on the storage device.
    If the issue persists, make sure that the USB storage device works properly and try to use a different USB port on the appliance.

  • After network test, name of certain interfaces appears with '_rename' suffix in the log file. The issue is in naming only, does not affect any functionality - may be safely ignored. This naming issue happens only in the Diagnostic Tool and does not affect any the regular running configuration.
    All other logging information referring to the interface is not affected by the name and refers to the physical interface.

  • The Diagnostic Tool fails to run on UTM-1 570 appliance. Some older UTM-1 570 appliances have CPU that does not support PAE.
    Download the Diagnostic Tool for "UTM-130 and UTM-1 270 appliances" and run it on the problematic UTM-1 570 appliance.

  • After a successful network test, the following message appears in the log for some interfaces: "Interrupt test: Failed, ignoring".
    This message does not necessarily indicate a hardware problem of the interface and can be safely ignored.

  • During networking test on 21000 appliances with SAM card, internal interfaces might show up, for example: eth-bp1d1 and eth-bp1d2.
    There is no option to connect these internal interfaces with the Loopback adapter. Therefore, the connectivity test should be skipped on these interfaces by pressing the 's' key.

  • On new Smart-1 appliances (205, 405, 210, 410, 225, 525, 3050, 5050, 3150 and 5150 models), there might be a delay between the display on LCD screen and the display on console.

  • On old Smart-1 appliances (25, 25B, 50 and 150 models) with hardware RAID, the Disk tests are not supported.

 

 

Revision history

Date Description
21 Feb 2018 Added Smart-1 405, 410, 525, 5050, 5150 appliances.
06 Sep 2017 Added "R80" and "R80.10" to the "Version" field
08 Jan 2016 "Limitations" section and "Using the Diagnostic Tool" section - added a note that the Diagnostic Tool provided in this article does not support the "Specifications Tests" on 3200 / 5000 / 15000 / 23000 appliances.
07 Sep 2016 "Supported Check Point appliances" section - updated list of supported and non-supported appliances.
10 Jul 2016 Added "Related solutions" section.
07 Jun 2016 "Supported Check Point appliances" section - updated list of supported and non-supported appliances.
13 Apr 2015 "Supported Check Point appliances" section - made the list of supported and unsupported hardware platforms clearer.
10 Feb 2015 "Using the Diagnostic Tool" section - added information.
21 Jan 2015 "Troubleshooting" section - added information.
17 Jul 2014

Updated with new version for the tool:

  • New Smart-1 appliances support
  • RAID support
29 May 2014 Added "Limitations" section.
29 May 2014 "Troubleshooting" section - added information.
15 Jan 2014 "Troubleshooting" section - added information.
13 Jan 2014 "Troubleshooting" section - added information.
06 Jan 2014 "Troubleshooting" section - added information.
08 Dec 2013 Updated version of the Hardware Diagnostics Tool was released:
  • Added hardware sensors tests
  • It is now possible to run network test without a loopback adapter
  • The new version of this tool now supports the 13500 appliance
20 Nov 2013 First release of this article.

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