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Upgrade of R76 Management Server with Compliance Blade Hotfix to R77 fails Technical Level
Symptoms
  • Upgrade from R76 with Compliance Blade hotfix to R77 fails with error message:

    • Error message on CLI: "Pre-upgrade verification failed"

    • Error message in Gaia Portal: "The file could not be retrieved"
Cause

R76 Compliance Blade information does not match the R77 Compliance blade information.


Solution

Table of Contents:

  • Action plan
  • Upgrading the R76 Security Management Server with Compliance Blade Hotfix to R77
  • Upgrading the R76 Multi-Domain Security Management Server with Compliance Blade Hotfix to R77
  • Related documentation

 

Action plan

In order to upgrade the Management Server from R76 with Compliance Blade Hotfix to R77, an Advanced Upgrade must be performed:

  1. Export the Database from the R76 Management Server using the improved migration tools from this solution.
  2. Perform a fresh install of R77.
  3. Import the exported Database to the R77 Management Server.

Refer to R77 Installation and Upgrade Guide - Chapter 10 'Advanced Upgrade and Database Migration'.

 

Upgrading the R76 Security Management Server with Compliance Blade Hotfix to R77

  1. Download the improved migration tools:



  2. Transfer the improved migration tools file to the Security Management Server into some directory:

    • on Gaia / SecurePlatform / Linux OS - e.g., /some_path_to_migration_tools/

    • on Windows OS - e.g., C:\some_path_to_migration_tools\


  3. Unpack the improved migration tools package:

    • on Gaia / SecurePlatform / Linux OS:

      [Expert@HostName]# cd /some_path_to_migration_tools/
      [Expert@HostName]# tar zxvf Check_Point_migration_tools_R77.linux30.tgz

    • on Windows OS:

      Use any application that works with archive files (WinZIP, WinRAR, 7-Zip, IZArc, etc.) to unpack the Check_Point_migration_tools_R77.WIN32.tgz file inside the C:\some_path_to_migration_tools\.


  4. Stop the R76 Security Management Server by running the following command:

    cpstop

  5. Export the database using the improved migration tools:

    • on Gaia / SecurePlatform / Linux OS:

      [Expert@HostName]# cd /some_path_to_migration_tools/
      [Expert@HostName]# ./migrate export  /path_to_exported_database_file/name_of_exported_database_file

    • on Windows OS:

      1. Open Windows Command Prompt:
        Start - Run... - cmd - OK

      2. Run the migration tools:
        C:\> cd "C:\some_path_to_migration_tools\"
        C:\some_path_to_migration_tools\> migrate export  C:\path_to_exported_database_file\name_of_exported_database_file


    Notes:
    • This operation will extract the database and configuration settings from a Security Management Server.
    • The 'name_of_exported_database_file' is just the name of the file - without any extension.
    • In a High Availability deployment, you must export the Primary Security Management Server.


  6. Transfer the exported database TGZ file from the R76 machine to your computer.


  7. Perform a fresh install of R77.

    Refer to:


  8. Transfer the exported database TGZ file to the R77 machine.

  9. Stop the R77 Security Management Server by running the following command:

    cpstop

  10. Import the database that was exported from R76 machine:

    Refer to R77 Installation and Upgrade Guide - Chapter 10 'Advanced Upgrade and Database Migration'

    • on Gaia / SecurePlatform / Linux OS:

      [Expert@HostName]# cd $FWDIR/bin/upgrade_tools/
      [Expert@HostName]# ./migrate import  /absolute_path_to_exported_database_file/name_of_exported_database_file.tgz

    • on Windows OS:

      1. Open Windows Command Prompt:
        Start - Run... - cmd - OK

      2. Run the migration tools:
        C:\> cd "%FWDIR%\bin\upgrade_tools\"
        C:\...\bin\upgrade_tools\> migrate import  C:\absolute_path_to_exported_database_file\name_of_exported_database_file.tgz


  11. Start the R77 Security Managemenr Server:

    cpstart

 

Upgrading the R76 Multi-Domain Security Management Server with Compliance Blade Hotfix to R77

  1. Download these improved migration tools (mds_migration_tools.tgz).

  2. Transfer the mds_migration_tools.tgz file to the Multi-Domain Security Management Server (into some directory, e.g., /some_path_to_migration_tools/).

  3. Unpack the improved migration tools package:

    [Expert@HostName]# cd /some_path_to_migration_tools/
    [Expert@HostName]# tar zxvf mds_migration_tools.tgz

  4. Stop the R76 Multi-Domain Security Management Server by running the following command:

    [Expert@HostName]# mdsstop

  5. Export the database using the improved migration tools:

    [Expert@HostName]# cd /some_path_to_migration_tools/
    [Expert@HostName]# ./mds_migration_tools/linux/p1_install/mds_setup

    Notes:
    • Follow the instructions on the screen - choose the option "Export current Multi-Domain Server".
    • This operation will extract the database and configuration settings from a Multi-Domain Server and its associated Domain Management Servers.
    • In a High Availability deployment, you must export the Primary Multi-Domain Server. If the target Multi-Domain Server uses a different leading IP address than the source server, you must change the Multi-Domain Server IP address and the external interface.


  6. Transfer the exported database TGZ file from the R76 machine to your computer.
    The TGZ file conforms to the following naming convention:
    exported_mds_DDMMMYYYY-HHMMSS.tgz

    Example: exported_mds_18Nov2013-113856.tgz

  7. Perform a fresh install of R77.

    Refer to:


  8. Transfer the exported database TGZ file to the R77 machine.

  9. Stop the R77 Multi-Domain Security Management Server by running the following command:

    [Expert@HostName]# mdsstop

  10. Import the database that was exported from R76 machine:

    Refer to R77 Installation and Upgrade Guide - Chapter 8 'Upgrading Multi-Domain Security Management' - Smart-1 and Open Servers - Exporting and Importing a Multi-Domain Server - Importing a Multi-Domain Server deployment

    [Expert@HostName]# $MDSDIR/scripts/mds_import.sh  /absolute_path_to_database_TGZ_file/exported_mds_DDMMMYYYY-HHMMSS.tgz

  11. Start the R77 Multi-Domain Security Management Server:

    [Expert@HostName]# mdsstart

 

 This solution is about products that are no longer supported and it will not be updated

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