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Unicode (e.g., Russian, Japanese, Chinese) letters are not displayed correctly in SmartConsole (appear as question marks "?" or as gibberish)
Symptoms
  • Unicode (e.g., Russian, Japanese, Chinese, Hebrew) letters are not displayed correctly in SmartDashboard (appear as question marks "?" or as gibberish):
    • in Rules - "Section Title"
    • in Rules - "Comment" column
    • in "Objects List" - "Comment" column
    • in Object's properties - "Comment" field
    • in LDAP Group properties (Name and DN)
    • in LDAP User tree - "Branch" field (the OU name)
    • in LDAP User properties - "Branch" field (the OU name)
    • in "Objects List" - "Full Name" column and "DN" column (for LDAP objects)
    • Unicode (UTF-8) certificates created in SmartDashboard per sk65021 are not visible


  • This article is related to all SmartConsole applications (SmartDashboard, SmartEvent, SmartReporter, etc.)
Cause

SmartConsole provides limited support for the Unicode letters.


Solution

This problem was fixed. The fix is included in:

Check Point recommends to always upgrade to the most recent version.

 

In R80 and higher UTF-8 is fully supported in several areas of SmartConsole: Rule names and comments, rule section titles, network object names and comments which are not Gateways.

It is still not officially supported in: Gateway editors (of all kinds), Check Point Hosts (managements, log servers), any of the LDAP objects, R7x-style views within SmartDashboard like DLP and Mobile Access, and comments within Global Properties.

Applies To:
  • 00930976 , 00974895 , 00934813 , 01126369 , 01136782 , 00945060 , 01079422 , 01113064 , 01124161
  • 00949800 , 01124163 , 01061596 , 01079428 , 01136828 , 00956289 , 01062662 , 00958316
  • 00938310 , 01060302 , 01061547 , 01124180 , 00943261 , 00943260 , 01062616 , 01136814 , 01010440 , 00951290
  • 01060765 , 01113165 , 01136817 , 01061678 , 01079430 , 01124166 , 01061677
  • 01066340 , 01233756 , 01134298 , 01383810
  • 01204138 , 01206895 , 01205281 , 01205280 , 01233773 , 01383846
  • 01100793 , 01136830 , 01233770 , 01107578 , 01344808
  • 00785364 , 01067703 , 00888479 , 00830997 , 00829235 , 01124158
  • 00814799 , 00823259 , 00855745 , 01254111
  • 01581024

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