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Deployment of Endpoint Security client fails with error "Failed to download package" Technical Level
Symptoms
  • Deployment of Endpoint Security client fails with error "Failed to download package".

  • %DADIR%\logs\cpda.log file on the Endpoint Security client shows "errorCode: 28150".

  • %DADIR%\logs\cpda.log file on the Endpoint Security client shows HTTP response code 403.

  • $UEPMDIR/logs/apache_access.log file on the Endpoint Security Server shows HTTP response code 403 - "GET /cp/file/... HTTP/1.1" 403

  • $UEPMDIR/logs/apache_error.log file on the Endpoint Security Server shows "Permission denied: access to /cp/file/... denied".
Cause

Owner "execute" permissions are omitted from /opt/CPsuite-RXX/ directory and /opt/CPsuite-RXX/fw1/ directory on Endpoint Security Server. This issue is found after installing any hotfix package on E80 Endpoint Security Server running on Gaia OS.


Solution
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