Full Disk Encryption blade is not running when using Windows ReadyBoost with Intel Turbo Memory Controller

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Technical Level

Solution ID	sk94784
Technical Level
Product	FDE / Pointsec PC
Version	E80.41, E80.42, E80.50
OS	Windows
Platform / Model	Intel/PC
Date Created	30-Dec-2013
Last Modified	02-Jun-2015

Symptoms

Full Disk Encryption blade is not running.
Storage devices are not encrypted.

Cause

Full Disk Encryption does not support being installed or upgraded on systems equipped with Intel® Turbo Memory controller and running with Windows ReadyBoost enabled.

When enabling Windows ReadyBoost with Intel Turbo Memory Controller, the internal flash drive that is used for caching the data is reported as Disk 0. This is causing the Full Disk Encryption service to be unable to find the area on the disk used for internal data storage and as a result shuts down.

Solution

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