Support Center > Search Results > SecureKnowledge Details
Sync with User Center
Solution

Introduction

"Sync with User Center" feature lets users synchronize certain information regarding their environment to Check Point UserCenter.
The additional information that is presented in the UserCenter account provides:

  • Better inventory management
  • Pro-active support
  • More efficient ticket resolution

 

Example of UserCenter Account

 

 

Prerequisites

  1. Device with licenses and installed policy / database.

  2. Upload / Download data to Check Point is allowed.

    For details, refer to sk111080.

  3. Internet connectivity to Check Point.

    • Connectivity between Security Management Server and usercenter.checkpoint.com.

    • Proxy configuration (if needed).

      For details, refer to sk83520.
      • MDS / Domain : Configure Proxy in Gaia Portal.
      • Single-Domain: Proxy can be configured in SmartConsole / Gaia Portal.
        Note: When proxy configured in SmartConsole, "Install Database" operation is required.

 

How to configure the "Sync with UserCenter" feature

  • In SmartConsole R80.10 and above

    In SmartConsole, on the Navigation Toolbar, click on the "MANAGE & SETTINGS" and click on the "Sync with UserCenter".

    When synchronization is enabled, an update will occur once a day.



  • In SmartDashboard R75.47 - R77.x

    In SmartDashboard, go to the "Help" menu and click on the "Sync with UserCenter...".


    Clicking "Sync Now" button runs a relevant script on the Security Management Server. The script collects information from the Security Management database, as well as from the managed Security Gateways and writes it into the $FWDIR/conf/SMC_Files/SU/data_file.xml file.

    Checking the box "Periodically sync server and gateways data with UserCenter" will run the script once a week.

    Once the information is sent to Check Point, User Center can present it in the list of "Software Products & Appliances".

    Note: In Multi-Domain Security Management Server environment, this feature is only available per Domain context. Currently, it does not work with Multi-Domain (MDS) context.

 

Which information is sent to Check Point User Center

The following information will be sent to Check Point User Center:

  • Module name
  • IP Address
  • MAC Address
  • Version
  • Install Policy time stamp
  • Appliance model
  • Machine type (gateway/management/etc.)
  • OS
  • Is this VSX?
  • Cluster name (if exists)
  • Hit Count last time stamp
  • APPI last update
  • IPS last update
  • Hardware (memory, CPU, network card, etc.)
  • License data
  • Active blades
  • User/Kernel crash information
  • Non Private CPView history statistics

 

Related solutions

Known limitations

Some machines will not be displayed in products list:

  • LSM gateway.
  • Multiple machines with same CK (Bundles SKUs, Vsec).

Give us Feedback
Please rate this document
[1=Worst,5=Best]
Comment