Introduction

"Sync with User Center" feature lets users synchronize certain information regarding their environment to Check Point UserCenter.
The additional information that is presented in the UserCenter account provides:

• Better inventory management
• Pro-active support
• More efficient ticket resolution

Example of UserCenter Account

Prerequisites

1. Device with licenses and installed policy / database.

2. Upload / Download data to Check Point is allowed.

   For details, refer to sk111080.

3. Internet connectivity to Check Point.

   • Connectivity between Security Management Server and usercenter.checkpoint.com.

   • Proxy configuration (if needed).

     For details, refer to sk83520.
     • MDS / Domain : Configure Proxy in Gaia Portal.
     • Single-Domain: Proxy can be configured in SmartConsole / Gaia Portal.
       Note: When proxy configured in SmartConsole, "Install Database" operation is required.

How to configure the "Sync with UserCenter" feature

• In SmartConsole R80.10 and above

  In SmartConsole, on the Navigation Toolbar, click on the "MANAGE & SETTINGS" and click on the "Sync with UserCenter".

  When synchronization is enabled, an update will occur once a day.

  
  
  

• In SmartDashboard R75.47 - R77.x

  In SmartDashboard, go to the "Help" menu and click on the "Sync with UserCenter...".

  

  
  Clicking "Sync Now" button runs a relevant script on the Security Management Server. The script collects information from the Security Management database, as well as from the managed Security Gateways and writes it into the $FWDIR/conf/SMC_Files/SU/data_file.xml file.

  Checking the box "Periodically sync server and gateways data with UserCenter" will run the script once a week.

  

  Once the information is sent to Check Point, User Center can present it in the list of "Software Products & Appliances".

  Note: In Multi-Domain Security Management Server environment, this feature is only available per Domain context. Currently, it does not work with Multi-Domain (MDS) context.

Which information is sent to Check Point User Center

The following information will be sent to Check Point User Center:

• Module name
• IP Address
• MAC Address
• Version
• Install Policy time stamp
• Appliance model
• Machine type (gateway/management/etc.)
• OS
• Is this VSX?
• Cluster name (if exists)
• Hit Count last time stamp
• APPI last update
• IPS last update
• Hardware (memory, CPU, network card, etc.)
• License data
• Active blades
• User/Kernel crash information
• Non Private CPView history statistics

Related solutions

• sk102186 - Sync with User Center fails with "Internal Error: Failed to complete licensing information operation"
• sk88240 - R7x License Information Tool

Known limitations

Some machines will not be displayed in products list:

• LSM gateway.
• Multiple machines with same CK (Bundles SKUs, Vsec).