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SmartProvisioning GUI connects successfully to Security Management Server, but it does not display any devices Technical Level
Symptoms
  • SmartProvisioning GUI connects successfully to Security Management Server, but it does not display any devices
Cause

Timeout is reached while loading objects from the Security Management Server: by default, the timeout for loading objects from the Security Management Server is 1 minute. Meaning, if 1 minute passes before the objects are loaded from the Security Management Server, the SmartProvisioning GUI would simply skip this entire loading process.

Most probable reasons for timeout:

  • Large number of objects in the database (more than several thousand).
  • Slow/congested connection between SmartConsole computer and the Security Management Server.
  • Security Management Server is busy (FWM daemon is busy, high load on CPU, etc.).

Solution
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