Centrally Managed 1100 / 1200R / 1400 appliance defined as SmartLSM / DAIP device has connectivity issues with Management Server / Log server

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Support Center > Search Results > SecureKnowledge Details

Solution ID	sk93566
Product	Branch Office Appliances, Ruggedized Appliances
Version	R75.20, R77.20
OS	Gaia Embedded
Platform / Model	1100, 1200R, 1400
Date Created	2013-07-14 00:00:00.0
Last Modified	2017-08-22 09:02:55.0

Symptoms

Centrally Managed 1100 / 1200R / 1400 appliance is not able to establish SIC with / fetch policy from / send logs to Management Server / Log Server in the following scenario:
- Centrally Managed 1100 / 1200R / 1400 appliance is defined as Dynamically Assigned IP address (DAIP) device,
  or as SmartLSM device and is managed by SmartProvisioning
- There is FireWall between the 1100 / 1200R / 1400 appliance and Management Server / Log server

Solution

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