"Failed to initialize communication with SmartReporter Server" error when connecting with SmartReporter GUI

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Technical Level

Solution ID	sk93412
Technical Level
Product	SmartReporter / Eventia Reporter
Version	R75.47 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20, R77.30 (EOL)
Platform / Model	Intel/PC, Smart-1
Date Created	07-Jul-2013
Last Modified	06-Nov-2017

Symptoms

'Failed to initialize communication with SmartReporter Server. Please make sure that the server has SmartReporter installed and that the server is running.' error when connecting with SmartReporter GUI to SmartReporter Server.

Cause

Possible reasons:

SmartReporter Server / Security Management Server is not listening on TCP port 18205
Required implied rules are disabled in SmartDashboard
Traffic on TCP port 18205 between SmartReporter GUI computer and SmartReporter Server is blocked

Solution

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