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"Failed to initialize communication with SmartReporter Server" error when connecting with SmartReporter GUI
Technical Level
Solution ID
sk93412
Technical Level
Product
SmartReporter / Eventia Reporter
Version
R75.47, R76, R77, R77.10, R77.20, R77.30
Platform / Model
Intel/PC, Smart-1
Date Created
07-Jul-2013
Last Modified
06-Nov-2017
Symptoms
'Failed to initialize communication with SmartReporter Server. Please make sure that the server has SmartReporter installed and that the server is running.' error when connecting with SmartReporter GUI to SmartReporter Server.
Cause
Possible reasons:
SmartReporter Server / Security Management Server is not listening on TCP port 18205
Required implied rules are disabled in SmartDashboard
Traffic on TCP port 18205 between SmartReporter GUI computer and SmartReporter Server is blocked
