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UserCheck does not release e-mails in R76
| Solution ID |
sk93376 |
| Product |
DLP |
| Version |
R76 |
| Date Created |
30-Jun-2013
|
| Last Modified |
18-Dec-2014
|
Symptoms
- When UserCheck is enabled, emails get stuck in the fwdlp process and are not released.
- If UserCheck is disabled on the gateway object and policy installed, emails that were queued are immediately released and processed according to the DLP policy.
- Users never gets the UserCheck prompt in their client agent asking them to confirm the email.
- Users with large tokens cannot authenticate with UserCheck client using SSO
Solution
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