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UserCheck does not release e-mails in R76
Technical Level
Solution ID
sk93376
Technical Level
Product
Data Loss Prevention
Version
R76 (EOL)
Date Created
30-Jun-2013
Last Modified
18-Dec-2014
Symptoms
When UserCheck is enabled, emails get stuck in the fwdlp process and are not released.
If UserCheck is disabled on the gateway object and policy installed, emails that were queued are immediately released and processed according to the DLP policy.
Users never gets the UserCheck prompt in their client agent asking them to confirm the email.
Users with large tokens cannot authenticate with UserCheck client using SSO
