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Check Point files and Registry Keys still exist on machine after complete uninstall
Symptoms
  • Uninstalling Check Point from 'Programs and Features' menu, using CPClean and Master, does not remove all Folders, Sub Folders, Registry Keys, and Sub Keys from the machine.
  • Errors:
    • An unexpected problem has occurred and P95tray needs to close. An error report was not generated
    • Fatal Error 1 while loading language'
    • Missing 1127
  • Still seeing Check Point Pre-boot wallpaper upon reboot.
Solution

Note: Check Point strongly recommends that you backup your registry before implementing the below procedure.

  1. Run regedit to open a registry and find the following:

    > Pointsec
    > check point
    > media encryption (If this blade/software was installed)

    Note: Run a search several times to find all registry entries

  2. Delete these entries.

  3. After deleting all of the Registry Keys, remove them from the Recycle Bin and reboot the machine.

    Note: If you do not delete them from the Recycle Bin,  Windows will insert the keys back into the Registry. If you do not reboot, you cannot delete the remaining Check Point Folders and subfolders.

  4. When the machine boots back, locate the Check Point folders in Program Files or Program Files (x86) for x64 bit machine, ProgramData, and in the Common Files folder.

  5. After deleting these folders, empty the Recycle Bin and reboot the machine again.

 

Note: This article should not be relevant to newer versions. Uninstall should remove the files created.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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