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SmartDashboard crashes when loading SmartMap data, after upgrading the Security Management Server Technical Level
Symptoms
  • SmartDashboard crashes when loading SmartMap data after upgrading the Security Management Server.

  • Disabling the SmartMap via GuiDBedit Tool allows the SmartDashboard to load completely (connect with GuiDBedit Tool (sk13009) to Security Management Server - in the left pane, go to 'Table' - 'Global Properties' - 'properties' - in the upper right pane, go to 'firewall_properties' - search for 'totally_disable_VPE' - set its value to 'true' - go to 'File' menu - 'Save All').

  • Unable to create gateway object with error: Object "Disconnected_Objects" contains invalid data and therefore cannot be created.
Cause

The SmartMap cached data became corrupt during the upgrade, in which case the SmartMap cached data must be regenerated manually.


Solution
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