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Remote VPN fails with error: "Site is not responding" or "Gateway not responding"

Solution ID: sk91600
Product: Endpoint Connect, Endpoint Security VPN
Version: E75.20, E80.50, R75.40, R75.45
OS: SecurePlatform, Gaia
Platform / Model: All
Date Created: 18-Jan-2013
Last Modified: 21-Apr-2014
Symptoms
  • Remote VPN fails with error: "Site is not responding" or "Gateway not responding"
  • Trying to view the certificate gives the error: "Failed to read certificate from database"
  • VPN debug shows issues with connections to the gateway over TLS
Cause

VPN certificate is expired / doesn't have the right properties / is corrupted.


Solution
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