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Identity Awareness Configuration wizard authentication fails Technical Level
Symptoms
  • AD Query does not recognize users, and the "adlog a dc" command returns "bad credentials or firewall blocks DCOM traffic".

  • SmartConsole shows this log message:

    "AD Query unavailable for domain controller <Name>. Domain controller is down or firewall may be blocking DCOM traffic to the domain controller. See sk58881 for more information."

  • Identity Awareness Configuration wizard authentication fails.

Cause

LAN Manager authentication level in the Domain Security Policy is set to "NTLMv2 response only/refuse LM and NTLM".

By default, AD Query tries to authenticate using NTLM.


Solution
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