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UserCheck notification e-mails sent by Data Loss Prevention blade are rejected by receiving mail server Technical Level
Symptoms
  • UserCheck notification e-mails sent by Data Loss Prevention (DLP) blade are rejected by receiving mail server.
Cause

When Data Loss Prevention (DLP) blade is configured to send UserCheck notification e-mails via a mail relay (in SmartDashboard, open DLP Gateway properties - expand "Data Loss Prevention" pane - go to "Mail Server"), the sender's e-mail address will be in the format dlpgw@<dlphost>.domain.com. This might be rejected by some e-mail servers.


Solution
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