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When attempting to launch SmartEvent GUI, instead launches SmartEvent Intro GUI on dedicated Eventia Server Technical Level
Symptoms
  • When attempting to launch the SmartEvent GUI, instead launches the SmartEvent Intro GUI on a dedicated Eventia Server.
Cause

A Security Gateway license installed on the dedicated Eventia Server caused a licensing conflict, resulting in the GUI launching incorrectly.


Solution

Remove any Security Gateway licenses installed on the dedicated Eventia Server.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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