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Cannot see any CPUSE packages in Gaia Portal - "Status and Actions" table Technical Level
Symptoms

  • Cannot see any CPUSE packages in Gaia Portal - go to "Upgrades (CPUSE)" pane (in Gaia R77.20 and above) / to "Software Updates" pane (in Gaia R77.10 and lower) - click on "Status and Actions" table.

  • Output of Clish command "show installer packages available-for-download" (in old builds, it was "show installer available_packages") does not show any CPUSE packages.

  • /opt/CPInstLog/DeploymentAgent.log file contains:
    Error: Could not get data from server - Connect failed (Error 8)

Solution

Update the CPUSE Deployment Agent to the latest version - either from Gaia Portal, or manually.

Important Note: Check that you have a valid License and Contracts File on the machine.

 

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  • Show / Hide instructions for machines that are connected to the Internet directly

    1. Follow the instructions in sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent) - section "(3) Latest build of CPUSE and What's New".

    2. Make sure that the value of global parameter allow_download_content is set to true:

      Explanation: Value of this parameter will be set to "false" if during the First Time Configuration Wizard, the box "Automatically download Blade Contracts and other important data (highly recommended)" was not checked.

      1. Close all SmartConsole windows (SmartDashboard, SmartView Tracker, SmartView Monitor, etc.).

      2. Connect with GuiDBedit Tool to Security Management Server / Multi-Domain Security Management Server.

      3. In the upper left pane, go to Table - Global Properties - properties.

      4. In the upper right pane, select the firewall_properties.

      5. Press CTRL+F (or go to Search menu - Find) - paste allow_download_content - click on Find Next.

      6. In the lower pane, right-click on the allow_download_content - select Edit... - select "true" - click on OK:



      7. Save the changes: go to File menu - click on Save All.

      8. Close the GuiDBedit Tool.

      9. Connect to command line on Security Management Server / Multi-Domain Security Management Server.

      10. Log in to Expert mode.

      11. Restart Check Point services:

        • On Security Management Server:

          [Expert@HostName:0]# cpstop ; cpstart

        • On Multi-Domain Security Management Server:

          [Expert@HostName:0]# mdsstop ; mdsstart


      12. Restart CPUSE service:

        [Expert@HostName:0]# $DADIR/bin/dastop
        [Expert@HostName:0]# clish -c "installer agent stop"
        [Expert@HostName:0]# clish -c "installer agent start"
        [Expert@HostName:0]# $DADIR/bin/dastart


  • Show / Hide instructions for machines that are connected to the Internet via a Proxy

    1. Download and install the latest Gaia Software Updates Agent package (either in Gaia Portal, or manually):

      • Either in Gaia Portal:

        1. Connect to command line on Gaia machine.

        2. Log in to Expert mode.

        3. Stop the Gaia Software Updates Agent service:

          [Expert@HostName:0]# $DADIR/bin/dastop
          [Expert@HostName:0]# dbget installer:stop

        4. Create the /opt/CPda/bin/DAconf file:

          [Expert@HostName:0]# touch /opt/CPda/bin/DAconf

        5. Edit the /opt/CPda/bin/DAconf file:

          [Expert@HostName:0]# vi /opt/CPda/bin/DAconf

        6. Add the Proxy definition into the /opt/CPda/bin/DAconf file (spaces are not allowed):

          PROXY=<IP_Address>:<Port>

          Example:
          PROXY=192.168.20.33:8080

        7. Start the Gaia Software Updates Agent service:

          [Expert@HostName:0]# $DADIR/bin/dastart

        8. Connect to the Gaia Portal and obtain the lock over the configuration database (click on the lock icon at the top - near "Sign Out").

        9. Navigate to "Upgrades (CPUSE)" pane (in Gaia R77.20 and above) / to "Software Updates" pane (in Gaia R77.10 and lower) - click on "Status and Actions".

        10. Download and install the Gaia Software Updates package that is provided at the top of this page.


      • Or manually in command line:

        1. Follow the instructions in sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent) - section "(3) Latest build of CPUSE and What's New".


    2. Configure the Proxy server on Gaia OS (either in Gaia Portal, or in Gaia Clish):

      • Either in Gaia Portal:

        1. Go to "System Management" pane - click on "Proxy" page.

        2. Check the box "Use a Proxy server".

        3. Enter the IP address and the port.

        4. Click on "Apply" button.


      • Or in Gaia Clish:

        1. Configure proxy server:

          HostName> set proxy address <IP_ADDRESS> port <PORT>

        2. Save the changes:

          HostName> save config

 

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