Google Chrome changes downloaded files from .tgz to .gz

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Technical Level

Solution ID	sk76080
Technical Level
Product	Quantum Security Management, Quantum Security Gateways, Quantum Smart-1, UTM-1, Power-1
Version	All
Date Created	05-Jun-2012
Last Modified	04-May-2018

Symptoms

Every time you download an upgrade file (has extension .tgz) with Google Chrome, the file gets saved as a .gz file instead of .tgz. This also applies to .img files for Gaia Embedded firmware upgrades.
When you try to use WebUI to upgrade a device, it fails with error message "failed to upload upgrade package, it is not the right file".
When you try to add the package into the SmartUpdate package repository, it fails with the error 'Couldn't add package to repository'

Solution

This problem is a Google Chrome issue which is not related to Download Center and Check Point. More on the issue can be found here: http://code.google.com/p/chromium/issues/detail?id=1503.
It is also being referenced in sk44159 - Common download problems in Check Point Support Center (FAQ).

Note that renaming the .gz extension to .tgz should work around the issue.

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