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Some time after upgrade to R75.30, you may be unable to login to SmartEvent or SmartEvent server is disconnected
Symptoms
  • Some time after upgrade to R75.30, you may be unable to login to SmartEvent and see the following message: “Authentication to server … failed”
  • SmartEvent Client displays: “Lost Connection to Server. Trying to Reconnect…”
  • Command “cpwd_admin list” for cpsemd shows one of the below:
     1. STAT=T, PID=0
              APP       PID  STAT  #START
              CPSEMD    0     T       2
    2. #START>1
              APP       PID  STAT  #START
              CPSEMD    5304  E       3
  • $CPDIR/log/cpwd.elg contains following error:
         [ERROR] cpsemd (pid=3404) did not send keep-alive message for 4 number of times
         [SUCCESS] Killed process cpsemd with pid 3404
Cause

SmartEvent server reaches deadlock and doesn't respond until automatically restarted.


Solution

Download the relevant hotfix from the following links:

This solution is about products that are no longer supported and it will not be updated

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