Upgrade of Management Server on Windows OS might fail due to SNMP service
||Security Management, Endpoint Security Server
||R75, R76, R77, R77.10, R77.20, R77.30
|Platform / Model
- Upgrade of Security Management / Endpoint Security Management Server completes without error.
- After Security Management / Endpoint Security Management Server machine is rebooted, FWM and FWD daemons are terminated with
- When "
fw ver" command is executed on command prompt, the following error is shown:
"fw.exe - Cannot find entry point" the procedure entry point CPEPS_set_sic_handle could not be located in the dynamin link library cpepscli.dll
- When "
fwm -d" command is executed on command prompt, the following error is shown:
"fwm.exe - Cannot find entry point" the procedure entry point cplic_putkernel_enforce_mc_lic could not be located in the dynamin link library cpfwsys.dll
- "Security Management Servers contain different Check Point products" in SmartDashboard menu >
Policy > Management High Availability > under the 'Note' column.
In addition, when comparing the Check Point installations in 'Programs and Features'
Between the Primary and Secondary - "Endpoint Management" is missing:
- On the Server in C:\Program Files (x86)\CheckPoint\CPInstLog\
The most up to date "install_UEPM_R77.30.elg" shows:
SNMP Service was not stopped during the upgrade on Windows OS. This causes the upgrade to fail, and Security Management / Endpoint Security Management Server has to be re-installed from scratch.
Before the upgrade, disable SNMP Service:
Go to Services:
- On the Desktop, right-click on My Computer icon - click on Manage.
Computer Management window opens.
- In the left tree, click on Services and Applications - click on Services.
- In the Start menu, select Control Panel
- Double-click on Administrative Tools
- Double-click on Services
- In the Start menu, click Run...
- Type / paste services.msc
- Click OK / press Enter
Find the SNMP Service.
Right-click on SNMP Service - Stop.
Perform the upgrade.
Reboot the machine.
Check the all relevant Check Point processes are running (run the following command in Windows Command Prompt):
C:\> cpwd_admin list
Check the SNMP Service is running (if not, then start it manually).
- 00552741 , 00556886 , 00556884