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Check Point Support Center is a very dynamic site. We provide new content on a daily basis. To help you stay up-to-date we recommend registering to our weekly notifications E-mail that can be tailored to your needs. This E-mail can include updates from SecureKnowledge, software downloads and product documentation according to your product and version preferences.
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The free-text Search box is recommended for finding SecureKnowledge articles. To find specific software downloads, or documentation we recommend the 'Browse' option. The Search box retrieves information from all our data sources: knowledge base, software, documentation and discussion forums. We know that with such a massive collection of information, a simple free-text search is often not enough. That is why it is important to become familiar with our more advanced search techniques.
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Search is case insensitive. A search for 'R81
Release Notes' is the same as 'r81 release notes'.
Be Specific. We recommend searching with two or more keywords. One-keyword searches usually return many results that you need to filter. More specific searches yield better results.
Synonyms. We employ automatic synonyms on common words to improve your search. Example: A search for 'HFA 70' will also return results for 'HFA70' and 'HFA_70'
Exact Search. Use double quotes to find exact terms in exact word ordering. Example: "secureplatform upgrade"
Operators.
AND (&&): To search for articles that contain "jumbo hotfix" and "known limitations" use either of the following queries: "jumbo hotfix" AND "known limitations" "jumbo hotfix" && "known limitations"
NOT (!): The following queries search for articles that contain the phrase "jumbo hotfix" but do not contain the phrase "known limitations": "jumbo hotfix" NOT "known limitations" "jumbo hotfix" ! "known limitations"
OR (||): To search for articles that contain either "jumbo hotfix" or "known limitations” use either of the following queries: "jumbo hotfix" OR "known limitations" "jumbo hotfix" || "known limitations"
+: To search for documents that must contain both "jumbo hotfix" and "known limitations" use the following query: +”jumbo hotfix” +”known limitations” To search for documents that must contain "jumbo hotfix" and that may or may not contain "known limitations" use the following query: +"jumbo hotfix" “known limitations”
-: To search for articles that contain "jumbo hotfix" but not "known limitations" use the following query: "jumbo hotfix" -"known limitations"
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64 bit server".
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The search results are divided into tabs according to the data type (SecureKnowledge, Downloads, Documentation, Forums). Each tab shows the number of results it has for the search. In addition, a link to the relevant Product Page is displayed. Example:
SecureKnowledge is Check Point's up-to-date, self-service knowledge base. It contains thousands of technical documents and tools covering everything from planning installation and upgrades, to understanding error messages and fixing specific known issues. Technical solutions, how-to's, and troubleshooting documents written by Check Point engineers and technical staff are added daily to the SecureKnowledge database.
Most articles in the SecureKnowledge Knowledge Base belong to one of the following 8 categories:
Home Page per Release: For each new Check Point release, there is an article that describes What's New, provides links to relevant Forums, links to the release downloads and links to the release documentation.
Known Limitations per Release: For each new Check Point release, there is an article that lists and summarizes the known limitations for that release. Some limitations are product-limitations, for which no fix is currently planned. The other issues will probably be resolved in upcoming releases. Most issues are labeled with an issue ID that can be used by customers in their correspondence with Check Point.
Resolved Issues per Release: For each new Check Point release, there is an article that lists and summarizes the resolved issues for that release. Most issues are labeled with an issue ID that can be used by customers in their correspondence with Check Point.
Feature/Process Description: When a new or complex feature/process is introduced, Check Point may deem it necessary to provide a brief, yet in-depth, discussion of the aims and limitations of that feature/process.
How To: These articles provide step by step instructions on how to perform somewhat complex/lengthy procedures, such as how to configure site to site VPN, or how to troubleshoot VPN.
Specific Issue Resolution: When Check Point encounters an issue, its symptoms, cause and resolution are documented to assist customers and Check Point Support personnel in solving problems, as quickly as possible. A complex problem will probably require using several such articles to solve it.
Aggregate (Troubleshooting): Check Point provides aggregate articles that provide a comprehensive approach to troubleshooting an issue, e.g. VPN. For example, if the scenario deals with site to site VPN, refer to sk1, sk2 and sk3. If the scenario deals with remote access VPN, refer to sk4, sk5 and sk6.
Security Alert: When a new security threat is disclosed, Check Point releases an article that analyzes the new threat's relevance and danger to Check Point products, and if a risk may be posed, what Check Point is doing/has done to nullify the threat.
You can have a Software Subscription without an active Support contract. The Software Subscription includes only General access to SecureKnowledge. To obtain Advanced or Expert access, you need to have an active Support contract. Contact your Check Point representative or certified partner for more information.
It is not possible to purchase only access to SecureKnowledge. Advanced or Expert access to SecureKnowledge is just one of the benefits of a Support contract, and cannot be "sold" by itself or as an add-on. By upgrading or purchasing support you get all the benefits of SecureKnowledge, as well as access to the Service Request Tool, phone support, Live Chat and other tools to resolve urgent issues. Advanced access is also an important benefit for:
Software downloads are available to Check Point customers covered by Enterprise Software Subscription or Collaborative Enterprise Support Co-Standard and Co-Premium. Note that some downloads are available to everyone.
If you do not have a Software Subscription, please contact your Check Point representative or certified partner for more information.
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CheckMates brings Check Point users, experts, and R&D together for freewheeling discussions about Check Point products and architecture including Infinity, SandBlast, CloudGuard, R80.10 and more.
There are two ways to search CheckMates: In Support Center (search results include CheckMates threads under a dedicated "CheckMates" tab) or by clicking the magnifying glass on the top right of any page on CheckMates.
CheckMates has a WYSIWYG editor, so you can easily format your post. You can also insert inline graphics by simply dragging and dropping the graphic into the edit window.
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