SNX and VPN clients do not work when other portals are enabled (how to change portal priority)

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Technical Level

Solution ID	sk56800
Technical Level
Product	IPSec VPN
Version	R75 (EOL), R76 (EOL), R77 (EOL), R77.10 (EOL), R77.20
OS	SecurePlatform 2.6
Platform / Model	All
Date Created	03-Nov-2010
Last Modified	07-Sep-2014

Symptoms

SNX and VPN clients do not work when other portals are enabled on the gateway and Visitor Mode port is 443 (https).

Cause

SNX and VPN clients have lower priority than the other portals. Therefore, the connection may go to some other portal, such as Mobile Access, DLP or Identity Awareness.

Solution

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