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SSL Network Extender on Windows 7 Professional x64 fails to connect Technical Level
Symptoms
  • SSL Network Extender R71 HFA 01 on Windows 7 Professional x64 fails to connect to the VPN gateway.
  • Error in slimsvc.log file: "om_utils_open_product_ver_key : failed to open product key"
  • SSL Network Extender R71 HFA 01 on Windows 7 Professional x64 fails to connect to the VPN gateway.
  • Error in slimsvc.log file: "om_utils_open_product_ver_key : failed to open product key"
Cause

SSL Network Extender does not currently support Windows 7 Professional x64.


Solution

SNX E75 does support Windows 7 Professional x64.

If you prefer not to upgrade, you can use one of the supported Windows 7 editions - Ultimate or Enterprise - as described in the SSL Network Extender R71 HFA 01 Release Notes.

This solution is about products that are no longer supported and it will not be updated

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