To identify the User Center Product/License that applies to a specific Security gateway:
- Log in to the User Center.
- Go to "ASSETS/INFO" menu at the top - click on the "Product Center".
- Click on the "Selected Accounts" pull down menu - select the User Center account number - click on "Done" in the lower right corner.
- If the product/license has a comment, you may be able to match the Security Gateway to the product/license based on the comment.
- Local licenses have the IP Address of the Security Gateway. If the Security Gateway has a local license, identify the User Center product/license that relates to that Security Gateway by the IP address in the "IP Address" column.
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Central licenses have the IP address of the Security Management Server, so for Security Gateways that have a central license, identify the User Center product/license that relates to the Security Gateway as follows:
Note: This process can also be used for Local licenses.
- Connect with SmartUpdate to Security Management Server / Domain Management Server.
- Go to the 'Licenses and Contracts' tab.
- Find the Security Management / Security Gateway object and the appropriate license (listed below the object).
- If the license of the Security Gateway is not displayed in SmartUpdate, then right-click on the Security Management / Security Gateway object in SmartUpdate, and click on "Get Licenses". SmartUpdate gets the licenses from the Security Gateway and displays them.
- Double-click the appropriate license to open its properties.
- Look at the 'Certificate Key' line - copy the entire string that you see here (it can be either a Certificate Key, a MAC Address, or a Serial Number).
- Go back to the User Center - go to the "Products" page - in the "Filter" field, paste the string that you copied from SmartUpdate. The relevant product/license for the Security Gateway should appear.
In addition, as an absolute verification - run the "cplic print -x" command on each Security Gateway to obtain the exact license installed on the Security Gateways. The "CK-XXXX" string at the end of the license string is the Certificate Key (copy the numbers only that appear after the "CK-"), which can be matched to the products in both the User Center and in SmartUpdate. This will also produce the contracts associated to the Security Gateway.