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Black screen hang on Dell OptiPlex 760
Technical Level
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Solution ID
sk44205
Technical Level
Product
FDE / Pointsec PC
Version
R73
OS
Windows
Platform / Model
Intel/PC
Date Created
15-Feb-2010
Last Modified
19-Nov-2017
Symptoms
When installing certain versions of Pointsec for PC / FDE, or upgrading to them on Dell OptiPlex 760, the following can occur:
On reboot, after installation, a black screen occurs after the Pointsec boot code install progress dots appears.
The issue seems to appear on:
FDE R70 - Black screen
FDE R72 - Black screen
FDE R73 - Black screen
The issue does not appear on:
Pointsec PC 6.3.1 HFA6 - Installs fine
FDE R71 build 1444 - Installs fine
Solution
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