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Black screen hang on Dell OptiPlex 760
Symptoms
  • When installing certain versions of Pointsec for PC / FDE, or upgrading to them on Dell OptiPlex 760, the following can occur:

    On reboot, after installation, a black screen occurs after the Pointsec boot code install progress dots appears.

  • The issue seems to appear on:

    • FDE R70 - Black screen

    • FDE R72 - Black screen

    • FDE R73 - Black screen
  • The issue does not appear on:

    • Pointsec PC 6.3.1 HFA6 - Installs fine

    • FDE R71 build 1444 - Installs fine
Solution
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