Black screen hang on Dell OptiPlex 760

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Technical Level

Solution ID	sk44205
Technical Level
Product	Harmony Disk and Media Encryption
Version	R73 (EOL)
OS	Windows
Platform / Model	Intel/PC
Date Created	15-Feb-2010
Last Modified	19-Nov-2017

Symptoms

When installing certain versions of Pointsec for PC / FDE, or upgrading to them on Dell OptiPlex 760, the following can occur:

On reboot, after installation, a black screen occurs after the Pointsec boot code install progress dots appears.
The issue seems to appear on:
- FDE R70 - Black screen
- FDE R72 - Black screen
- FDE R73 - Black screen
The issue does not appear on:
- Pointsec PC 6.3.1 HFA6 - Installs fine
- FDE R71 build 1444 - Installs fine

Solution

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