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Black screen hang on Dell OptiPlex 760
| Solution ID |
sk44205 |
| Product |
FDE / Pointsec PC |
| Version |
R73 |
| OS |
Windows |
| Platform / Model |
Intel/PC |
| Date Created |
15-Feb-2010
|
| Last Modified |
19-Nov-2017
|
Symptoms
- When installing certain versions of Pointsec for PC / FDE, or upgrading to them on Dell OptiPlex 760, the following can occur:
On reboot, after installation, a black screen occurs after the Pointsec boot code install progress dots appears.
- The issue seems to appear on:
- FDE R70 - Black screen
- FDE R72 - Black screen
- FDE R73 - Black screen
- The issue does not appear on:
- Pointsec PC 6.3.1 HFA6 - Installs fine
- FDE R71 build 1444 - Installs fine
Solution
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