Follow the below suggested solutions when having problems with downloading files from the Check Point Support Center.
Note: In order to download some of the files (usually software downloads) you will need to have a Software Subscription or Active Support plan. Documents are usually available to everyone.

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• Download does not start after clicking the download link and I am asked to sign in; I am transferred to a page where there is no 'Download' button; I get an error message: "You are not entitled to download this file", "Insufficient Privileges for this File".
  

  To ensure that you are able to download, verify the following:

  1. You must be signed in to the Check Point User Center. If you are not yet registered, click here to sign up.
  2. Some downloads are available to everyone, however most require that you have a Software Subscription or a valid Support contract.
     
     
     • To learn more about the available Support options: Support Programs and Plans.
     • If you wish to download an evaluation copy of Check Point Software products, please click here.
     • If you feel you have received this message in error, please contact Customer Account Services. Be sure to include your user name and the software you are attempting to download.

• An error is displayed when I try to open a .tgz files I have downloaded from the Check Point Support Center.
  

  This problem is caused by an issue with Microsoft Internet Explorer and WinZip. Check Point recommends using the 'Save Target As' option when downloading a file via Internet Explorer, and then opening the file from the local disk.

• The downloaded file size does not match the file size that is listed in the download page.
  

  This problem is probably caused by a local network problem. The download might be interrupted by local firewall/anti-virus software, proxy server, connection issues with your ISP, etc.

  If you encounter this problem, try to download the file from another network. To make sure you have the complete file, you can compare the file size and MD5 values to the information listed on the download page.

• Google Chrome changes *.tgz file extensions to *.gz.
  

  This problem is a Google Chrome issue which is not related to Download Center and Check Point. More on the issue can be found here:
  http://code.google.com/p/chromium/issues/detail?id=1503
  http://code.google.com/p/chromium/issues/detail?id=136305
  
  This issue has been fixed. Update Google Chrome to the latest version.
  https://www.google.com/chrome/browser/desktop
  
  Note that renaming the .gz extension to .tgz should also work around the issue. 

 

Note: If you fail to download a file you think you should be able to, contact Account Services:

• by using Live Chat
• by completing an Online Form
• by sending an e-mail to AccountServices@ts.checkpoint.com
• by phone: Americas: +1-972-444-6600 option 5, or International: +972-3-611-5100 option 5

 

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