Follow the below suggested solutions when having problems with downloading files from the Check Point Support Center.

Note - To download some of the files (usually Software Downloads), you must have a Software Subscription or Active Support plan. Documents are usually available to everyone.

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• After I clicked a download link, the web page shows "You are not entitled to download this file", or "Insufficient Privileges for this File".
  

  To download this file:

  1. You must sign in to the Check Point User Center (the top right corner must show "Welcome: <Your Full Name>").

     If you are not registered yet, then sign up.

     Note - If the top right corner already shows your full name, try to sign out and sign in again. Try an Incognito / Private window.

  2. You must have a Software Subscription or a valid Support Contract in your User Center Account.

     To learn more about the available Support options: Support Programs and Plans.

  If this issue continues, please contact Check Point Account Services in one of these ways:

  • Go to the Help Portal and open a ticket of the type "Non-Technical Issue".

  • Call on the phone - Americas: +1-972-444-6600 option 5, or International: +972-3-611-5100 option 5

  
  
  
• An error appears when I try to open a .tgz file that I downloaded from the Check Point Support Center.
  

  This problem is caused by an issue with Microsoft Internet Explorer and WinZip.

  Check Point recommends using the "Save Target As" option when downloading a file in Internet Explorer, and then opening the file from the local disk.

  
  
  
• The size of the downloaded file does not match the file size that is listed on the download page.
  

  This problem is probably caused by a local network problem. The download might be interrupted by local Firewall/Anti-Virus software, proxy server, connection issues with your ISP, etc.

  If you encounter this problem, try to download the file from another network.

  To make sure you have the complete file, you can compare the file size and MD5 values to the information listed on the download page.

  
  
  
• Google Chrome changes the *.tgz file extensions to *.gz.
  

  This problem is a Google Chrome issue which is not related to Download Center and Check Point.

  This issue has been fixed. Update Google Chrome to the latest version.

  More on the issue can be found here:

  http://code.google.com/p/chromium/issues/detail?id=1503

  http://code.google.com/p/chromium/issues/detail?id=136305

  Note - Renaming the .gz extension to .tgz should also work around the issue.

  
  
  

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