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Anti-Virus / URL Filtering / IPS update fails on the Standby member of ClusterXL in High Availability mode
Symptoms
  • Anti-Virus / URL Filtering / IPS update fails on the Standby member of ClusterXL because of a connectivity issue with the Check Point Database Server.

  • When the problematic Standby member becomes the Active member in the cluster, the updates work correctly.

  • Smart View tracker on Standby gateway shows below error:
    AB Update status: failed
    AB Update description: Update failed. Contract entitlement check failed. Gateway can not access internet 
    ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
    AB Next update description: The next try will be within one hour.
    AB DB version: 1709122113
    
Cause

The Standby member is not able to communicate with the Check Point Database server.


Solution
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