Anti-Virus / URL Filtering / IPS update fails on the Standby member of ClusterXL in High Availability mode
||ClusterXL, Anti-Virus, URL Filtering, IPS
||R75, R76, R77, R77.10, R77.20, R77.30, R80.10, R80.20, R80.30
|Platform / Model
Anti-Virus / URL Filtering / IPS update fails on the Standby member of ClusterXL because of a connectivity issue with the Check Point Database Server.
When the problematic Standby member becomes the Active member in the cluster, the updates work correctly.
- Smart View tracker on Standby gateway shows below error:
AB Update status: failed
AB Update description: Update failed. Contract entitlement check failed. Gateway can not access internet
("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
AB Next update description: The next try will be within one hour.
AB DB version: 1709122113
The Standby member is not able to communicate with the Check Point Database server.
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