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SecureClient user unable to change password when it expires while authenticating through LDAP server
Symptoms
  • SecureClient user unable to change password when it expires while authenticating through LDAP server.
  • Error seen in Log Viewer:
    "reason: Client Encryption: Failed to modify password, LDAP Error."
  • Error seen on SecureClient:
    "Negotiation with gateway <gateway_name> at site <site_name> has failed.

    Failed to modify password, LDAP error."
Cause

Windows AD is denying changing passwords over unencrypted channel.


Solution
  1. Enable SSL Encryption in the LDAP Account unit. Select 'Manage --> Servers and OPSEC Applications --> LDAP Account Unit'.

  2. Under the Servers tab, after completing General tab, select Encryption tab.

  3. Select "Use Encryption (SSL)".

  4. Port will be 636.

  5. Fetch the server's fingerprint.

  6. Click "ok".

  7. Click "ok".

Imported from Nokia support database

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