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Identity Awareness Gateway does not recognize Access role from Identity Agent - WinHTTP proxy is configured Technical Level
Symptoms
  • A Policy Decision Point (PDP) Identity Awareness Gateway does not recognize the Access Role of an end user from Identity Agent.
  • The end user's device with Identity Agent installed has a Windows WinHTTP proxy configured.
Cause

Identity Agent uses the WinHTTP proxy to communicate with the PDP Identity Awareness Gateway. The PDP Gateway matches the user to the IP address of the proxy server instead of the IP address of the end user's device.


Solution
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