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After an upgrade of a Threat Extraction Security Gateway, all links to original attached files become expired Technical Level
Symptoms
  • After an upgrade of a Threat Extraction Security Gateway, all download links (that appear in emails received before the upgrade) to original attached files become expired.

    When users click these links, the UserCheck page shows:

    The notification page has expired. You can safely close the page.

  • Threat Extraction configuration in SmartConsole:

    1. From the left navigation panel, click "Security Policies".
    2. In the "Custom Policy Tools" section, click "Profiles".
    3. Right-click the applicable profile and select "Edit".
    4. In the left pane navigation tree, go to "Threat Extraction" > "General".
    5. Select "Allow the user to access the original file".
Cause

During an upgrade, UserCheck incorrectly deletes the SQL table "UC_INCIDENTS".

This issue occurs only on a single Security Gateway, or on a StandAlone (in a cluster, this SQL table is synchronized and is not lost).


Solution
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