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Export logs/view/report is still running or times out or fails after a long time Technical Level
Symptoms
  • Export logs/report/view to CSV/PDF is still running or times out or fails after a long time.

  • The debug print "Update: Adding child ExecutingTaskConfiguration" appears hundreds of times in the smartview.log file.

  • One of the archive.xml files under $RTDIR/smartview/db contains more than 10,000 lines.

Cause

In the export process, SmartView reviews this file and loops on all the records. As there are so many records, this process gets stuck at some point and causes the export to fail.


Solution
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