Endpoint Security Client upgrade fails

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk177132
Technical Level
Product	Endpoint Security Client, Harmony Endpoint
Version	E81.10, E84, E84.50
OS	Windows
Date Created	29-Dec-2021
Last Modified	29-Dec-2021

Symptoms

When Full Disk Encryption blade is installed, this error is seen in installation log (if Client upgrade is done via Deployment Rules, the upgrade log is in %programdata%\CheckPoint\Endpoint Security\) and %programdata%\CheckPoint\Endpoint Security\Full Disk Encryption\FDE_dlog:
```
DATE TIME E MsiExec.exe:2fec FDEInstallDLL Failed to start file transaction against system area
DATE TIME I MsiExec.exe:2fec FDEInstallDLL upgrade from XX.X.XX.X (DATE TIME) to XX.X.XX.X (DATE TIME) failed
DATE TIME E MsiExec.exe:2fec Upgrade failure.
```
"Error 27116" and "Error 27569" may appear when running manual upgrade of Endpoint Security Client.

Solution

Note: To view this solution you need to Sign In .