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HTTPS Inspection log "Internal system error in HTTPS inspection due to categorization service error" in SmartConsole Technical Level
Symptoms
  • HTTPS Inspection log in SmartConsole shows:

    • Action - Bypass
    • HTTPS Validation - Internal system error in HTTPS inspection due to categorization service error
    • Description - Bypassing request as configured in engine settings
  • The $FWDIR/log/rad_events/Errors/flow_* files on the Security Gateway contain this error:

    [ERROR] handle: 0x... curl_easy_perform() failed: Timeout was reached
Cause

Timeout occurs because the values configured in the $FWDIR/conf/rad_conf.C file on the Security Gateway do not match the environment.


Solution
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