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SIC breaks between Smart-1 Cloud Management and Security Gateway during policy installation Technical Level
Symptoms
  • SIC breaks while pushing the policy from Smart-1 Cloud management server to Security Gateway.

  • The command "maas status" from Security Gateway show MaaS tunnel is down and up again after some time, but the interface is unable to resolve the maas status.

  • Change of the Security Gateway from User-mode to Kernel-mode stops the issue from happening again.

  • The command "fw fetchlocal -d $FWDIR/state/__tmp/FW1" restores the SIC and interface status.

Cause

The maas_tunnel interface is not updated properly during the policy installation, MaaS traffic then route to the loopback interface instead.


Solution
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