Office 365 Group does not appear in Harmony Email & Office

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Technical Level

Solution ID	sk175644
Technical Level
Product	Harmony Email & Collaboration
Version	All
Date Created	03-Oct-2021
Last Modified	29-Dec-2021

Symptoms

A new Microsoft Office 365 group does not show in Harmony Email & Office.
Changes to Office 365 user mailboxes are not reflected in the Harmony Email and Office portal.

Cause

It takes up to 24 hours until new users/groups appear in the portal (user synchronization occurs once in 24 hours).

Solution

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