Support Center > Search Results > SecureKnowledge Details
The SmartView Web exports only 10k or 25K logs when 1M or 100k chosen Technical Level
Symptoms
  • The SmartView Web exports only 10k logs when we choose 1M or 100k.

  • The smartview.log file ($RTDIR/log/smartview.log) shows:

    INFO 1nc3ntr09w48w1c5xgfprtfucr [DataManager Worker 85] (ExportTableToCSV.java:170) - exported 1000 logs out of 1000000
    INFO 1nc3ntr09w48w1c5xgfprtfucr [DataManager Worker 85] (QueryStatus.java:12) - Query state changed to COMPLETED_WITH_NO_DATA


    Or
  • The smartview.log file ($RTDIR/log/smartview.log) shows:

    2022-01-02 10:16:06,624 INFO 1w12nua1uv54iucuwixpnj6t1 [DataManager Worker 135] (ExportTableToCSV.java:29) - exported 25000 logs out of 1000000 2022-01-02 10:16:06,624 INFO 1w12nua1uv54iucuwixpnj6t1 [DataManager Worker 135] (QueryStatus.java:18) - Query state changed to COMPLETED_WITH_NO_DATA

  • CSV export times out and fails on any export attempt no matter how many logs were chosen.
Solution
Note: To view this solution you need to Sign In .