After MDM Domain certificate renewal, synchronization with Harmony Mobile Dashboard and Connector fails

Support Center > Search Results > SecureKnowledge Details

After MDM Domain certificate renewal, synchronization with Harmony Mobile Dashboard and Connector fails

Technical Level

Solution ID	sk174847
Technical Level
Product	Harmony Mobile
Version	All
Platform / Model	Open Server
Date Created	02-Aug-2021
Last Modified	08-Aug-2021

Symptoms

After MDM certificate renewal, synchronization with Harmony Mobile Dashboard and Connector fails.
In the $SBMCDIR/log/api_dispatcher.log file, a 'http 400' response is found, for example:
:""},{"path":"$.OrganizationGroups[*]['Name']","action":"none","type":""}]}, body='null'} [DATE TIME] INFO ThreadPoolTaskScheduler-1 c.c.a.d.c.MDMClient:122 - MDM Proxy not configured [DATE TIME] INFO ThreadPoolTaskScheduler-1 c.c.a.d.c.MDMClient:154 - Using default SSL certificate CA [DATE TIME] INFO ThreadPoolTaskScheduler-1 c.c.a.d.c.MDMClient:116 - MDM Rest Template encoder is set to UTF-8 [DATE TIME] INFO ThreadPoolTaskScheduler-1 c.c.a.d.c.MDMClient:85 - Performing request to MDM. URL = https://xxx.xxx.xxx/API/v1/system/groups/search, method = GET. [DATE TIME] WARN ThreadPoolTaskScheduler-1 c.c.a.d.c.MDMClient:94 - MDM request failed. Requested url was https://xxx.xxx.xxx/API/v1/system/groups/search and method was GET Check configuration. Error: I/O error on GET request for "https://xxx.xxx.xxx/API/v1/system/groups/search": com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US is not trusted; internal cause is: java.security.cert.CertPathValidatorException: Certificate chaining error; nested exception is javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US is not trusted; internal cause is: java.security.cert.CertPathValidatorException: Certificate chaining erro

Cause

The Harmony Mobile connector does not recognize the certificate Authority of the new MDM certificate.

Solution

Note: To view this solution you need to Sign In .