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In some scenarios, Endpoint policy installation may fail after upgrade Technical Level
Symptoms
  • Endpoint policy installation fails with generic server error after upgrade to / clean install R80.40 Jumbo Hotfix Take 119.

Cause

Some x86 and x64 files were mixed with Take 119 installation.


Solution

This problem was fixed. The fix is included in:


If you choose not to upgrade, to resolve the problem, swap the $CPDIR/lib/libResolver.so and $CPDIR/lib64/libResolver.so files.

To do so:

  1. Download the sk174846_lib_swap.sh script to your computer.

  2. Grant executable credentials to script by running
    # chmod 777 sk174846_lib_swap.sh

  3. Run the script: # ./sk174846_lib_swap.sh
Notes:
  • This script will run "cpstop;cpstart". You have to agree to this (press "Y").
  • The problem is relevant only to R80.40.
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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