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Services on Security Gateway die or become unresponsive Technical Level
Symptoms
  • Check Point services on Security Gateway or Management Station die, or become unresponsive and do not come back after being restarted.

  • Confd process is hung or has high cpu.

  • /var/log/messages file has similar logs
    clish[PID]: is_vsx_enabled: libdb error Timeout waiting for response from database server.
    snmpd: Error: Timeout waiting for response from database server.
    snmpd: queryHWSensorData: Could not retrieve data from the config database
    snmpd: Error: Timeout waiting for response from database server.
    monitord[PID]: Error: Timeout waiting for response from database server.

  • The command: # ls -l /proc/`pidof confd`/fd | wc -l returns a high number (more than 100).

  • The output of the command: ls -l /proc/`pidof confd`/fd is flooded with messages similar to:
    lr-x------. 1 admin root 64 Jul 21 08:38 20 -> /sys/bus/pci/devices

Cause

There is a file descriptor leak when running command "show asset network" or "show asset all".

When confd reaches 1024 open file descriptors, the machine stops allocating them and any process that calls on confd hangs.


Solution
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